Testimonials – Gas Furnaces Articles
“Knowledgeable”
Continue Reading“As always, Frank provided expert service. Thank you and Frank for taking care of us.”
Continue Reading“Always great”
Continue Reading“Always a great experience. Highly recommend western sales and service”
Continue Reading“Ashley was very professional and courteous. I welcome him back and recommend his service. Thank your company for fine representation.”
Continue Reading“Clay came out same day I called when my furnace stopped working. He tested and quickly resolved problem. He carefully explained work and was always courteous and professional.”
Continue Reading“Frank came by to complete the winter service check of my furnaces. He was on time, efficient, and courteous. Thankfully, I had no problems. He explained what he did to check the units and left me with completed paperwork. He changed my filters, and the bill was reasonable and the expected amount.”
Continue Reading“Great maintenance”
Continue Reading“Ashley inspected the furnace issue to determine the fix. I already took care of one possible culprit, but that didn’t solve it. My next step was to replace the ignitor, but I couldn’t get one delivered quick enough. At least 5 days out for delivery. The furnace is an older Armstrong unit, so that may…
Continue Reading“Great service and will continue to use Western!”
Continue Reading“All good 👍🏻”
Continue Reading“We were very satisfied with your company and your service tech Frank. He was very punctual and thorough. We would highly recommend Western Sales and Services.”
Continue Reading“Frank was very efficient, competent and professional. Give him a raise!”
Continue Reading“Joy was knowledgeable, friendly, and informative.”
Continue Reading“On time, friendly, answered questions.”
Continue Reading“Ashley was very professional and friendly. Informed me of the problem and fixed it promptly. Western has awesome employees and I would recommend them to everyone.”
Continue Reading“Very professional. He got to working on taking down the old furnace while waiting on the replacement to come.”
Continue Reading“Very courteous and professional. Explained the different options so I was able to make an informed decision.”
Continue Reading“Frank was very professional. He gave me the information I needed to make a decision about replacing my unit.”
Continue Reading“Quick repair by skilled technician!”
Continue Reading“Efficient, professional and responsive to questions.”
Continue Reading“Frank, as always is very nice and professional. Used him for years. He tells you like it is and that means a lot. Never been dishonest. Very helpful understanding an issue.”
Continue Reading“Great job! Thanks.”
Continue Reading“Prompt, friendly, professional, efficient.”
Continue Reading“Excellent service by Clay”
Continue Reading“This is the second time Clay has come out to our home for repairs. He is very professional and knows what he is doing. He has excellent customer service skills and gives a thorough explanation of the repairs and service he has performed. Great job, Clay!”
Continue Reading“As always, Frank is professional and polite. Thank you.”
Continue Reading“Called in AM, arrive about Noon, finish by 12:30pm, receipt, and departed. Very cordial.”
Continue Reading“Nice technician; appeared to be very knowledgeable with his work.”
Continue Reading“On time, efficient, courteous.”
Continue Reading“Frank was excellent.”
Continue Reading“Frank checked my decades-old furnace expertly. He was absolutely professional, demonstrating knowledge + experience and providing excellent customer service. I asked a lot of questions, and he cheerfully explained how my heating system works in a way that I could easily understand.”
Continue Reading“Great service & nice guy”
Continue Reading“As always excellent, timely service.”
Continue Reading“Louis was professional, thorough, courteous, and very good at what he was doing. He’s an excellent service representative for Western Sales.”
Continue Reading“Great service ! Thanks”
Continue Reading“Prompt, courteous and professional.”
Continue Reading“He was very thorough.”
Continue Reading“Jay was very knowledgeable about regarding gas water heaters. He took the time to explain how the water heater worked in a manner that I could understand. He came out to do an estimate and relit the water tank which I always have trouble with. He explained to me how to do it , turned…
Continue Reading“Five stars!!”
Continue Reading“Thorough. Very kind person”
Continue Reading“Frank was on time very efficient.”
Continue Reading“Excellent and professional service” – Charlie C.
Continue Reading“Very professional and friendly” – Ralph R.
Continue Reading“Jerome is always pleasant and efficient.” – Regina A.
Continue Reading“Clay went above and beyond for us! He was very helpful and efficient. Very grateful for his work today” – Laura K.
Continue Reading“Very nice and conscientious. Please send him next time. Thank you!” – Lyn M.
Continue Reading“Jay was very helpful explained everything to me helped me with a problem would recommend him to anyone looking for help I give him a 10 in every aspect patience, willingness to explain procedures and any help he can give.Thank you Jay for your time and patience.” – Caroletta A.
Continue Reading“Excellent service!” – Carla A.
Continue Reading“Knowledgeable” – Ophelia W.
Continue Reading“Polite, informative, maintained social distancing and mask” – Tom N.
Continue Reading“I was pleased with his demeanor and professionalism! I had three servicemen come and none found the problem except Clay! He was thorough and helpful!” – Vicky F.
Continue Reading“Frank was able to come out the same day we called and found the problem quickly and resolved it.” – Debbie L.
Continue Reading“Clay was very nice and helped with what I needed done.” – Monica B.
Continue Reading“Frank was very nice. He fixed my fireplace and was very informative. Thanks Frank!” – Emmalee L.
Continue Reading“Jerome was courteous, efficient and professional. Job well done” – Lula Z.
Continue Reading“always a great experience. Frank has come to both my houses for years and I always request him. Super nice and knowledgeable. Thank you Joe” – Joe F.
Continue Reading“Courteous, prompt and efficient” – Michal S.
Continue Reading“Nice-working on continuing issue” – Robin W.
Continue Reading“Knowledgeable. Efficient. Honest!” – Jason W.
Continue Reading“good” – Fran G.
Continue Reading“Friendly and helpful technician. Came out, diagnosed, and had our heat up and running in under 3 hours of calling!” – Laura H.
Continue Reading“Actually, Frank was on time and professional. He quickly determined that the cause of the problem was the gas was off, which I had forgotten I had gotten turned off.” – Victoria L.
Continue Reading“Frank was very professional and answered all of our questions.” – Robin W.
Continue Reading“Clay is great. He is knowledgeable and is very helpful.” – Sheila M.
Continue Reading“Good experience” – Joe D.
Continue Reading“Frank came out on time and as best I can tell replaced the two collars for the heat vent ducts. I had to leave for an MD appointment while he was still working so I didn’t talk with him after he completed the job. I could tell from the roofer’s pictures that the larger vent…
Continue Reading“Very knowledgeable an willing to explain things in a way I could come close to understanding. Thanks” – David H.
Continue Reading“You guys at Western always get it done!” – Damion S.
Continue Reading“David came out on an emergency weekend call. He arrived w/i 2 hours of my call and diagnosed and fixed the problem quickly. Thanks for making our weekend warm!” – Jo H.
Continue Reading“Extremely professional and polite. Fixed my problem quickly. I would highly recommend Western Sales and Services to anyone!” – Craig E.
Continue Reading“Dave has been a long time technician coming to this church (Mt. Pilgrim Baptist Church). Always a great job.” – Damion S.
Continue Reading“Dave is an excellent representative of your company. He is courteous, friendly and professional. Dave seems to know his stuff. I’d welcome Dave back into my home at any time.” – Ed M.
Continue Reading“Always happy to have Frank Ray over.” – W. Scott A.
Continue Reading“Excellent” – William R C.
Continue Reading“He is professional, provides an excellent service.” – Daniel G.
Continue Reading“Professional, courteous with excellent and outstanding service.” – Beth H.
Continue Reading“David was very polite and professional, who could ask for anything more. I am warm and happy with my service from Western Sales & Service.” – Sandra H.
Continue Reading“Great job. Super friendly! Explains things well.” – Tomeka C.
Continue Reading“Excellent service and thorough repair work. Could not be more pleased.” – Charles C.
Continue Reading“Very courteous, very knowledgeable, very efficient and timely.” – Sherry E.
Continue Reading“Very knowledgeable , friendly and expedient” – Joyce H.
Continue Reading“Great help” – Virginia S.
Continue Reading“Dave is always great!” – Sandy S.
Continue Reading“Frank and Jerome both very nice guys, efficient and punctual. Gave both units a thorough going over, replaced/cleaned filters, and put everything neatly back in place. Feels good to know that the heat is in good shape for the winter ahead.” – Regina A.
Continue Reading“Frank was on time and courteous. He didn’t mind sharing his knowledge about what to look for as it relates to problems that could occur with my heating.” – Kenneth W.
Continue Reading“Frank caught a problem during maintenance that could have been a serious issue in the future.” – Carmen P.
Continue Reading“Excellent service. On time, thorough , professional. Installed filters and brought extra filters.” – Marilyn G.
Continue Reading“Frank had done work for my mom he is an excellent service person . He is reliable and very informed about the job .. will call your company again . Have a great holiday !” – Betty M.
Continue Reading“I have had David out for service several times. Always professional and very pleasant…much appreciation!” – Susan S.
Continue Reading“Good.” – Doris P.
Continue Reading“David was so professional and really took the time to explain to me what was wrong with my furnace. I can’t recommend him enough. In one afternoon, everything was totally fixed.” – Jessica Z.
Continue Reading“Great service plus he is a very nice man! Thank you.” – Lyn B.
Continue Reading“We had an issue with the upstairs furnace not coming on. It started working the morning the technician was scheduled to come. He looked at it anyway when he arrived and performed several tests to ascertain the problem and to ensure that it did not occur again but found nothing. David was polite, professional, and…
Continue Reading“Very professional and answered my questions.” – Linda W.
Continue Reading“Always does a great job. He is a super nice guy.” – Jie F.
Continue Reading“Great as always!” – DOMINIQUE L.
Continue Reading“Frank was very professional and courteous. The service went smooth. He is a great tech who gives outstanding service.” – Lula Z.
Continue Reading“I’ve used Western for years and have been pleased. David is great!” – Sheila D.
Continue Reading“David was professional and thorough. He took time to explain the problem and gave me options regarding proceeding with repairs. Very satisfied!” – Msrilyn G.
Continue Reading“Very quick response and service. Resolved the problem quickly with friendly, professional service.” – Marilyn G.
Continue Reading“David was professional and thorough. He took time to explain the problem and gave me options regarding proceeding with repairs. Very satisfied!” – Msrilyn G.
Continue Reading“Great job hard workers .” – Thomas A.
Continue Reading“Fast and clean work” – Sips n Strokes.
Continue Reading“Victor and Travis were AWESOME SAUCE! Timely and courteous service and my new unit looks great. Thanks guys!” – Jennifer T.
Continue Reading“The work from the individuals that replaced my furnace was outstanding. Everyone was extremely courteous, responsive, and did a great job. David Blackburn” – David B.
Continue Reading“Travis and Vick worked diligently. I am very satisfied with the job they did for me. I highly recommend them for jobs.” – Sharonette P.
Continue Reading“Quick and great work. Kind workers who were prepared and willing.” – Victor S.
Continue Reading“Guys were great. Worked through major problems to accomplish success” – Valerie A.
Continue Reading“Travis and Victor were very professional and able to answer my questions.” – Rucker A.
Continue Reading“I recently had another company out that had already replaced one system and they condemned 2 of my other furnaces. After calling Western out for a price quote they discovered both furnaces were perfectly fine and started them up right away. Needless to say Western will do my work in the future.” – Mike A.
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