Testimonials – Maintenance Articles
“As usual, Frank is always on time, professional and efficient.”
Continue Reading“Prompt & professional.”
Continue Reading“Prompt arrival and maintenance completed.”
Continue Reading“On time, friendly, answered questions.”
Continue Reading“Nice professional guy.”
Continue Reading“Very courteous and professional. Explained the different options so I was able to make an informed decision.”
Continue Reading“Frank was very professional. He gave me the information I needed to make a decision about replacing my unit.”
Continue Reading“Very informative and helpful!!”
Continue Reading“Efficient, professional and responsive to questions.”
Continue Reading“Frank did a wonderful job.”
Continue Reading“Frank, as always is very nice and professional. Used him for years. He tells you like it is and that means a lot. Never been dishonest. Very helpful understanding an issue.”
Continue Reading“Great job! Thanks.”
Continue Reading“Prompt, friendly, professional, efficient.”
Continue Reading“Excellent service by Clay”
Continue Reading“Even though Clay was unable to correct my problem he did verify that the electronics was operating correctly and the gas pressure is low.”
Continue Reading“Ashley was professional. My concern was a gas smell coming from tankless water heater. He checked it and gave me explanation of why I smelled gas a little. He assured me it wasn’t something I needed to be concerned about.”
Continue Reading“10/10 great service! Frank not only showed me how to start the fireplace but he let me try and made sure I was confident in my abilities.”
Continue Reading“As always, Frank is professional and polite. Thank you.”
Continue Reading“Nice technician; appeared to be very knowledgeable with his work.”
Continue Reading“Mr. Ray was right on time and very personable. He was thorough, answered all our questions, and was gone in thirty minutes.”
Continue Reading“Frank was excellent.”
Continue Reading“Frank checked my decades-old furnace expertly. He was absolutely professional, demonstrating knowledge + experience and providing excellent customer service. I asked a lot of questions, and he cheerfully explained how my heating system works in a way that I could easily understand.”
Continue Reading“Frank was professional and very knowledgeable! Took care of our gas fireplace and answered all of our questions!”
Continue Reading“Dwayne always does a great job at our house. Thorough and informative.”
Continue Reading“Mr. Franklin was very knowledgeable and easy to work with. He explained the problem and solution very kindly and I am grateful for his service here today.”
Continue Reading“Very professional service! Quickly found the hard to find filter for my new home with an older system.”
Continue Reading“Arrived early, which I appreciated. Went beyond what is “normal” maintenance.”
Continue Reading“Jonathan was great! Very professional and very easy to deal with! Highly recommend these guys.”
Continue Reading“Dewayne completed the maintenance on 4 AC units. He also diagnosed a failed blower motor in one unit and replaced it the same visit. All done with professionalism and friendliness. Thank you!”
Continue Reading“We had a great first-time, annual maintenance visit by Dewayne with Western. We’ve utilized maintenance plans for systems in our prior homes, but no one has been as comprehensive in the assessment and maintenance work as Dewayne and Western. Between our technician and office staff (Amy), it has been a wonderful experience. We would highly…
Continue Reading“Western always gives us timely maintenance service. We won’t use any other company.”
Continue Reading“Nice guy/good job”
Continue Reading“Friendly, competent, through and efficient. Job well done.”
Continue Reading“He was awesome and very professional!”
Continue Reading“Frank was punctual and polite. He was also thorough, professional, and efficient in his work!”
Continue Reading“Prompt response and resolution to the problem. Polite and professional.”
Continue Reading“Polite, competent, answered questions”
Continue Reading“Always great. That’s why I refer y’all to others. Happy with your customer service”
Continue Reading“Did a great job servicing my air conditioning system. Very knowledgeable and professional.”
Continue Reading“Always nice and professional. Lewis was knowledgeable, professional, and nice.”
Continue Reading“Prompt, friendly, efficient.”
Continue Reading“Frank performs excellent service with good integrity. Keep him around!!!”
Continue Reading“Louis was professional, thorough, courteous, and very good at what he was doing. He’s an excellent service representative for Western Sales.”
Continue Reading“I appreciate Frank always being respectful, and very professional. Thank you.”
Continue Reading“Louis was very professional, courteous and informative.”
Continue Reading“Appreciated Louis’ attention to detail and overall professional manner.”
Continue Reading“He was very professional and when he found something that wasn’t working properly, he showed me the problem and repaired it”
Continue Reading“He came in time. Did his job efficiently and was always professional.”
Continue Reading“Louis was polite, on time seemed very efficient!”
Continue Reading“Very knowledgeable and friendly. Great job.”
Continue Reading“Technician was thorough and very cordial and professional.”
Continue Reading“Very nice demeanor. Was very surprised to discover that I was not offered (at least I can’t remember) to add surge protectors for either unit that has been installed at our house in last 5-7 years. Thanks for letting us know that power outage could void warranty, thus we added them.”
Continue Reading“Louis,without being asked, climbed into the attic of the guesthouse and checked the air ducts and strapped one tighter. We have lost air this way before and I was impressed that he thought to check it and made the extra effort.”
Continue Reading“Very nice, thorough and left the work area very clean! Always a great experience with Western.”
Continue Reading“Very courteous and efficient”
Continue Reading“Very satisfied with the work of Louis Lombardy from Western. Louis came out to do yearly maintenance on my unit. Through this service, he found that my unit was extremely dirty causing my unit to work harder and use more electricity. Louis also found an electrical part that was going bad and advised me to…
Continue Reading“Johnathan was very professional, right on time and he was really very nice 😊. Thank you Jonathan for your help!”
Continue Reading“Very pleasant and professional”
Continue Reading“Very polite and professional”
Continue Reading“Very professional and thorough job”
Continue Reading“Great service ! Thanks”
Continue Reading“Introduced himself immediately. Friendly and fast. Less than 10 minutes.”
Continue Reading“Louis arrived promptly and was very professional and friendly. I commend you for sending a photo of the technician to let me know he was on the way. He checked the fireplace and everything was fine. We were grateful to have good news. He mentioned that you do plumbing electrical and AC heating so I…
Continue Reading“Frank was very professional and helpful. I had called to ask for a tech to turn on the pilot light. Frank pointed out that it was already on, but also showed me a red ticket left by a previous tech from a different company, and explained to me what I would need to advocate for…
Continue Reading“Always a great experience. He took care of a problem at my house and diagnosed a problem at my moms. Enjoy working with y’all”
Continue Reading“Prompt, courteous and professional.”
Continue Reading“Awesome job!”
Continue Reading“He was very thorough.”
Continue Reading“Jay was very knowledgeable about regarding gas water heaters. He took the time to explain how the water heater worked in a manner that I could understand. He came out to do an estimate and relit the water tank which I always have trouble with. He explained to me how to do it , turned…
Continue Reading“Great service!”
Continue Reading“Very Good job”
Continue Reading“We have used you for years and so did my Sister and Parents. You have always been friendly, professional, and knowledgeable. I highly recommend your services.”
Continue Reading“Thanks so much!”
Continue Reading“Mr. Ray is always extremely helpful and professional.”
Continue Reading“Great customer services. Was on time and went above and beyond what I expected. Definitely using them again.”
Continue Reading“Great job”
Continue Reading“Clay was very efficient and personable. Great service work.”
Continue Reading“Very knowledgeable and efficient. He explained everything very well.,”
Continue Reading“On time, friendly, knowledgeable.”
Continue Reading“Professional service as usual.”
Continue Reading“Frank provided semiannual HVAC maintenance but also fixed an insert which allows for quick exchange of air filters. Thank you!”
Continue Reading“Very courteous, professional, thorough.”
Continue Reading“Frank came out to perform our spring maintenance. He was thorough and explained everything clearly. I am satisfied with Western’s care of our home’s HVAC system.”
Continue Reading“Very nice engineer, very thorough and did great service”
Continue Reading“Always professional and always informative.”
Continue Reading“Frank quickly and effectively performed the annual maintenance on both AC units. He always provides top notch service and answers your questions!!”
Continue Reading“Always a great experience at both houses. I also recommend your company to my clients. He’s always on time and does a great job.”
Continue Reading“Clay was very professional and efficient”
Continue Reading“Frank was very efficient, professional, respectful and polite. He took his time in checking out our entire HVAC system. We really appreciate his attention to detail.”
Continue Reading“Jonathan did a great job.”
Continue Reading“Very good experience didnt take long and the tech was very helpful”
Continue Reading“Friendly! Easy to talk with! Willing to explain and answer any questions asked.”
Continue Reading“Clay performed maintenance on my 2 split heat pumps and found a problem with condensate drain on both that could potentially have caused ceiling and wall damage. He re-piped and hooked up an emergency shut-off switch as part of his maintenance visit. Highly recommended. Kristeena provides very professional scheduling”
Continue Reading“Excellent service!”
Continue Reading“Clay was first class. Knew his heat pumps. Performed the maintenance and fixed the issue that was causing the outside fan to freeze up in this cold spell.”
Continue Reading“Respectfully came out , did what he had to do in timely manner. Thank you Mr. Ray”
Continue Reading“Clay was very knowledgeable and did great job explaining my situation.”
Continue Reading“Five stars!!”
Continue Reading“Professional, competent and courteous service.”
Continue Reading“Frank was knowledgeable, friendly and professional. He was cognizant of impending bad weather and able to adjust his order of tasks to complete the job. In the future, I would be happy to have him return to service our equipment. Western continues to provide excellent service to protect our investment.”
Continue Reading“Precessional service”
Continue Reading“On time, conscientious, took time to explain service.”
Continue Reading“Frank was on time very efficient.”
Continue Reading“Nice guy, great work.”
Continue Reading“Excellent and professional service” – Charlie C.
Continue Reading“On time, courteous.” – Mark G.
Continue Reading“Polite, efficient service” – Rebecca H.
Continue Reading“Five star service as always with Jerome! He’s the best.” – Stephanie T.
Continue Reading“Very professional and friendly” – Ralph R.
Continue Reading“Jerome is always pleasant and efficient.” – Regina A.
Continue Reading“Very nice and conscientious. Please send him next time. Thank you!” – Lyn M.
Continue Reading“Excellent service!” – Carla A.
Continue Reading“Polite, informative, maintained social distancing and mask” – Tom N.
Continue Reading“He was very polite and professional.” – Tammie M.
Continue Reading“Excellent service. The technician was very cordial, professional, and thorough.” – M G.
Continue Reading“Frank was able to come out the same day we called and found the problem quickly and resolved it.” – Debbie L.
Continue Reading“Clay was very nice and helped with what I needed done.” – Monica B.
Continue Reading“Excellent service, lovely person” – Ken R.
Continue Reading“Jerome was courteous, efficient and professional. Job well done” – Lula Z.
Continue Reading“Very pleased with service and personality.” – Norma H.
Continue Reading“Good” – Mike S.
Continue Reading“always a great experience. Frank has come to both my houses for years and I always request him. Super nice and knowledgeable. Thank you Joe” – Joe F.
Continue Reading“Courteous, prompt and efficient” – Michal S.
Continue Reading“Nice-working on continuing issue” – Robin W.
Continue Reading“good” – Fran G.
Continue Reading“Polite capable service” – Carolyn W.
Continue Reading“Jerome very professional and courteous. We were very pleased with the service.” – Terry H.
Continue Reading“Great job! Very professional” – Daniel M.
Continue Reading“Frank always does a good job for us!” – Waltet S.
Continue Reading“Frank was very professional and answered all of our questions.” – Robin W.
Continue Reading“Jerome does a great job. Very friendly and knowledgeable.” – Will W.
Continue Reading“Clay is great. He is knowledgeable and is very helpful.” – Sheila M.
Continue Reading“Very pleased with the service Jerome provided. He was thorough, neat and courteous.” – Janie B.
Continue Reading“Great job. Frank was at the house within an hour of my initial call. Diagnosed the problem and resolved the problem.” – Tom M.
Continue Reading“The dictionary defines superlative as: of the highest kind, quality, or order, surpassing all else, or others. As a technician, as a leader, as a man, and as a dad, he is of the highest kind, quality, and order. Supreme. On time and sufficient. Wouldn’t take my snacks though so that was a bummer.” –…
Continue Reading“Jerome was fantastic. He is knowledgeable, professional, and personable. I would give him more than 5 stars if I could!” – Casey L.
Continue Reading“Clay was professional and very helpful in diagnosing my A/C issue, 5* service from Western as always!” – Tom M.
Continue Reading“Clay Fitzgerald was punctual, timely and thorough with his maintenance check/service, and entirely professional. Finally, he explained how my unit functioned and what to look for if it was not working properly. Outstanding!” – Cynthia T.
Continue Reading“Good” – Edward S.
Continue Reading“Enjoyed talking with Jerome. He is very personable, professional, and knowledgeable. He arrived before my scheduled time which was great.” – Paul B.
Continue Reading“Clay was very through and provided good information.” – Edward S.
Continue Reading“Y'all did great! Thank you.” – Roy M.
Continue Reading“Jerome was very professional but personable. Did a thorough job and was also very conscious of safety when entering my home. He was excellent.” – Tonya S.
Continue Reading“Jerome was very professional and arrived on time . He did a very good job checking out all of our systems and cleaning the coils . We would highly recommend them.” – William W.
Continue Reading“Jerome did a fantastic job. My husband Nathan said he explained everything he was doing and went above and beyond to do what was right for our ac unit. Jerome was very friendly and professional. We really appreciated his expertise and will request him again in the future. Thank you Jerome!” – Marissa R.
Continue Reading“Friendly and very competent.” – Edward S.
Continue Reading“Couldn’t have been better. Really appreciate Clay’s work and info.” – Jonathan W.
Continue Reading“Western was able to send someone out within about 4 hours after calling them about our non-cooling air conditioner. This was very good since it is going to 95 today. Clay did a good job on the repair having to crawl into a tight place in the attic to make the repair. I also really…
Continue Reading“I was pleased with his professionalism & his knowledge of the industry.” – Darryl F.
Continue Reading“Very polite, understood his job and knew his business. Very polite He gave us correct advice.” – Carlos G.
Continue Reading“Clay came after the call from office and figured out a solution for the water issue.” – Rodney F.
Continue Reading“Great job – very helpful especially on a Sunday!” – Ramesh K.
Continue Reading“He was excellent! Explained everything and made sure all working before he left.” – Lynn T.
Continue Reading“We love Frank! He is great!” – Tomeka Y.
Continue Reading“Excellent and outstanding service as always!” – Beth H.
Continue Reading“This is my second review about Frank Ray’s visit a couple of weeks ago. In addition to doing the summer a/c maintenance, Frank was asked to check why our master bedroom felt so hot. After his evaluation he said that everything was fine with the a/c unit and the insulation. He just said that for…
Continue Reading“Love Mr. Jerome. Always does a great job!” – Nicholas G.
Continue Reading“Jerome was professional and personable. I look forward to having him service our AC in the future.” – Paige S.
Continue Reading“Competent, efficient, courteous. Also did a great job wearing PPE and mindful at keeping physical distance. I appreciate it!” – DOMINIQUE B.
Continue Reading“Jerome does a great job every time. Appreciate that he explains what he does and answers any questions I have.” – M H.
Continue Reading“Frank was very professional, efficient and thorough. I finally feel like my system has been repaired correctly.” – Sandra S.
Continue Reading“Jerome was fantastic. Explained everything as he worked, and was also just a great guy to talk with. As always, Western Sales and Service and their staff have been 10/10!” – Tom M.
Continue Reading“Jerome and Brady were professional and efficient. Great service.” – Charles C.
Continue Reading“His work was quick and accurate.” – Freida O.
Continue Reading“Knowledgeable. Polite. Easy to talk to and I could ask questions. I appreciate him wearing a face mask. You can send him back anytime.” – Tom N.
Continue Reading“Jerome was very nice and professional and arrived early for the appointment!” – Amber O.
Continue Reading“Jerome is very professional, quick and thorough. He didn’t mind my over zealous dog either!” – Catherine K.
Continue Reading“Very personable & professional. Completed job in a timely manner.” – Joyce H.
Continue Reading“Frank is always a great professional. He provides excellent service.” – Daniel G.
Continue Reading“Jerome was very knowledgeable and professional would definitely recommend him to a friend or neighbor” – Rodney W.
Continue Reading“Efficient and polite.” – Elizabeth A.
Continue Reading“Great Experience! Brad was very professional and very helpful very knowledgeable.” – Diane S.
Continue Reading“Great job” – James R.
Continue Reading“Jerome was very professional and personable.” – Eric H.
Continue Reading“Jerome was very respectful, knowledgeable and solved my problem in a very timely manner.” – James G.
Continue Reading“Good service” – Geoff K.
Continue Reading“I was referred by two co-workers about Sales and Service. I have been pleased each time I’ve had to use them to service my AC. Each time the technician come out they are very professional, does great work, take pride in the service they perform. I be on their every move. When Ray arrived at…
Continue Reading“Great job. Very professional. Appreciate the service.” – Lindsey D.
Continue Reading“He was great” – Mark G.
Continue Reading“Exceptionally professional and knowledgeable” – Patrick D.
Continue Reading“Jerome was very thorough and explained everything he was doing. He was kind, patient and knowledgeable.” – Jane R.
Continue Reading“Really pleasant guy and thorough. Feel like we’re in good shape for the hot months ahead.” – Regina A.
Continue Reading“Excellent experience with Mr. Jerome. Great job, and will request him for our next visit.” – Nick G.
Continue Reading“Excellent” – Rebecca C.
Continue Reading“Great job as always!” – Brian W.
Continue Reading“Very polite, kept me informed from beginning to end. Made recommendations without being pushy. Explained things where I could understand. I would not hesitate to call again. The only drawback was I would have liked to have seen my invoice, but I was told it would be emailed to me from the very beginning.” –…
Continue Reading“Amazing guy working for an amazing company” – Martin A.
Continue Reading“Jerome was very professional and kept me informed during the maintenance process. Was also cautious and followed covid precautionary procedures.” – Jennifer R.
Continue Reading“Always a great experience with your company. Office staff always nice and helpful. Technicians are always nice, knowledgeable and professional” – Joe F.
Continue Reading“He is very courteous, professional and efficient.” – Tina B.
Continue Reading“Fantastic! Courteous, knowledgeable” – Michal S.
Continue Reading“The technician was prompt, friendly, and knowledgeable” – James F.
Continue Reading“Frank is always professional and is very knowledgeable” – Joe F.
Continue Reading“Very pleased with the maintenance service.” – Terry H.
Continue Reading“Western service technicians are the best!” – Sheila M.
Continue Reading“On time Professional Answered questions about service” – Rodney F.
Continue Reading“I was very pleased with the work Jay did today. He was very professional and courteous. He took the time to explain the issue at hand and how to move forward with any future issues. He Also took extra precaution during this pandemic to use hand sanitizer gloves and a mask. Which was very much…
Continue Reading“Very efficient , through Company always gives Excellent service” – Betty M.
Continue Reading“They did a great job! Thank you!” – Laura K.
Continue Reading“Excellent!!” – Beth G.
Continue Reading“As always Western gives great service!” – Walter S.
Continue Reading“Have been using Western Sales and Service for 30 years…..” – david b.
Continue Reading“I needed service during the covid pandemic and Western was professional, precautious, thorough and careful with my needs. We were able to do everything by phone. David was patient, professional, answered all my questions, and took good care of us. I appreciate Western and thank you for your service!” – Reynolds A.
Continue Reading“Great , all the way around from scheduling an appointment to discussing with me what is being done and why. Also helping me to understand how my system works in regard to my home environment. I felt comfortable and confident with Dave to take care of my system in a professional and honest manner. Thank…
Continue Reading“Very knowledgeable an willing to explain things in a way I could come close to understanding. Thanks” – David H.
Continue Reading“Always happy to have Frank Ray over.” – W. Scott A.
Continue Reading“He is professional, provides an excellent service.” – Daniel G.
Continue Reading“Excellent job!” – Roy M.
Continue Reading“David was very nice, and Professional with my Son-in-law – two qualities that are sorely lacking, in today's Business world!!!” – Valerie G.
Continue Reading“David was very nice, and Professional with my Son-in-law – two qualities that are sorely lacking, in today's Business world!!!” – Valerie G.
Continue Reading“Great job. Super friendly! Explains things well.” – Tomeka C.
Continue Reading“Fantastic job spotting omissions by previous other installers and maintenance providers. I know my equipment will last with great attention provided by David and Western.” – Paige S.
Continue Reading“Very courteous, very knowledgeable, very efficient and timely.” – Sherry E.
Continue Reading“Very pleased with the work and professionalism.” – Chris L.
Continue Reading“Very knowledgeable , friendly and expedient” – Joyce H.
Continue Reading“He is the best technician I have met from your company which I have received service over 25 yrs. He was very professional, knowledgeable and performed an excellent job. He was the first tech I saw put water in the a/c unit and use the hose pipe from that point I knew he cares about…
Continue Reading“Dave is always great!” – Sandy S.
Continue Reading“Always on time, pleasant.” – Jean S.
Continue Reading“Frank and Jerome both very nice guys, efficient and punctual. Gave both units a thorough going over, replaced/cleaned filters, and put everything neatly back in place. Feels good to know that the heat is in good shape for the winter ahead.” – Regina A.
Continue Reading“Frank was on time and courteous. He didn’t mind sharing his knowledge about what to look for as it relates to problems that could occur with my heating.” – Kenneth W.
Continue Reading“Frank caught a problem during maintenance that could have been a serious issue in the future.” – Carmen P.
Continue Reading“Excellent service. On time, thorough , professional. Installed filters and brought extra filters.” – Marilyn G.
Continue Reading“Frank had done work for my mom he is an excellent service person . He is reliable and very informed about the job .. will call your company again . Have a great holiday !” – Betty M.
Continue Reading“I have been very pleased with David’s service of our heating/air units. I like having the same technician for service calls.” – Janie B.
Continue Reading“I have had David out for service several times. Always professional and very pleasant…much appreciation!” – Susan S.
Continue Reading“Good.” – Doris P.
Continue Reading“Great experience! Quick and thorough.” – Amanda O.
Continue Reading“It was actually for routine 6 month HVAC checkup. David was great. Thanks.” – Jo H.
Continue Reading“Great service plus he is a very nice man! Thank you.” – Lyn B.
Continue Reading“Always does a great job. He is a super nice guy.” – Jie F.
Continue Reading“Great as always!” – DOMINIQUE L.
Continue Reading“Very friendly, took his time and explained everything. Spent a lot of time getting everything done.” – Lieaa P.
Continue Reading“First time user of Western and very pleased with technician David Eastis. He was very courteous, confident and knowledgeable. We will continue to call Western on our Heating/ air needs.” – Terry H.
Continue Reading