Senior Service Technician
Frank has been in the HVAC industry for over 33 years. He originally wanted to become an electrician, but life changes made him change his career path to being an HVAC repair/service technician. Frank got his certifications from Dabs Area Vocational and Bessemer Tech. He has been with Western Sales and Services for 3 years. In addition to being a certified HVAC technician, Frank also has certifications in Gas, Geo-thermal, and heat pump systems.
“Western always gives us timely maintenance service. We won’t use any other company.”
“Frank is an excellent technician, and we appreciate him being the ultimate professional. Thank you.”
“Wow In the middle of summer and my AC stopped cooling. I assumed I’d have to wait for days to have someone look at it but NO They sent Frank out within an hour and all fixed bonfire the house even had time to heat up !! Awesome!!”
“Excellent service call, arrived early , solved the problem quickly and my house is cooling down now !! Have used Western for years and ALWAYS great service !! Thank you!”
“Took Frank Ray about seven minutes to repair my outside unit by replacing a capacitor. His 35 years of experience came in handy.”
“Frank was punctual and polite. He was also thorough, professional, and efficient in his work!”
“Prompt response and resolution to the problem. Polite and professional.”
“Polite, competent, answered questions”
“Frank did a great job! He was very knowledgeable and made sure he investigated the problem.”
“Prompt, friendly, efficient.”
“Frank performs excellent service with good integrity. Keep him around!!!”
“Super polite and super quick service”
“Always professional and timely.”
“I appreciate Frank always being respectful, and very professional. Thank you.”
“Thanks so much to the Western family for always providing excellent customer service from that you speak with. Also I have had several visits from Frank Ray and as always he is top notch. Thanks again from THE FOCUS MINISTRY FAMILY Rev Derrick Mckenzie”
“Got my AC unit motor replaced and fixed in no time.”
“Great service after hours in a quick turnaround. Really appreciate Western!”
“Showed up at our lake place right on time. Diagnosed the problem, fixed and tested.”
“Great service as always. Have used Western for 30+ years. Frank identified our problem and fixed it immediately.”
“Very professional and thorough job”
“Introduced himself immediately. Friendly and fast. Less than 10 minutes.”
“Frank was very professional and helpful. I had called to ask for a tech to turn on the pilot light. Frank pointed out that it was already on, but also showed me a red ticket left by a previous tech from a different company, and explained to me what I would need to advocate for…
“Frank did a good job. He recognized the problem quickly, repaired the condensate pump drain tube and made sure it was then working.”
“Prompt, courteous and professional.”
“The equipment has a presence with pipes and tank accenting each other.”
“Very pleasant and fixed quickly. Thank you!”
“Dig that guy! Y’all are lucky to have him.”
“Frank always does a great job. Very professional and knowledgeable.”
“Frank knew exactly what to fix, and it was super quick. He was professional, informative, and super friendly. Will definitely be using Western in the future!”
“We have used you for years and so did my Sister and Parents. You have always been friendly, professional, and knowledgeable. I highly recommend your services.”
“I greatly appreciate that the repair was done on the same day that I called.”
“Thanks so much!”
“Mr. Ray is always extremely helpful and professional.”
“Mr. Ray was professional and he repaired my air conditioner. I am pleased.”
“On time, friendly, knowledgeable.”
“Frank provided semiannual HVAC maintenance but also fixed an insert which allows for quick exchange of air filters. Thank you!”
“Very courteous, professional, thorough.”
“Frank came out to perform our spring maintenance. He was thorough and explained everything clearly. I am satisfied with Western’s care of our home’s HVAC system.”
“Always professional and always informative.”
“Frank quickly and effectively performed the annual maintenance on both AC units. He always provides top notch service and answers your questions!!”
“WS&S is always prompt in responding to my service requests. Frank quickly diagnosed the problem and repair needed. He efficiently made the repairs and had us operational again while patiently answering all my questions”
“Always a great experience at both houses. I also recommend your company to my clients. He’s always on time and does a great job.”
“Frank was very professional and informative”
“Frank was very efficient, professional, respectful and polite. He took his time in checking out our entire HVAC system. We really appreciate his attention to detail.”
“Very good experience didnt take long and the tech was very helpful”
“Respectfully came out , did what he had to do in timely manner. Thank you Mr. Ray”
“Frank took great care of my elderly mom. Made sure her heat was back up and running ASAP!”
“Frank was knowledgeable, friendly and professional. He was cognizant of impending bad weather and able to adjust his order of tasks to complete the job. In the future, I would be happy to have him return to service our equipment. Western continues to provide excellent service to protect our investment.”
“Frank was on time very efficient.”
“Polite, efficient service” – Rebecca H.
“Knowledgeable” – Ophelia W.
“Polite, informative, maintained social distancing and mask” – Tom N.
“Frank was able to come out the same day we called and found the problem quickly and resolved it.” – Debbie L.
“Frank was very nice. He fixed my fireplace and was very informative. Thanks Frank!” – Emmalee L.
“He found and fixed the blocked drain. Super thankful!” – Kathy C.
“Awesome.” – Colton N.
“Super helpful and knowledgeable!” – Lauren N.
“Great job and left everything tidy.” – Dartland D.
“always a great experience. Frank has come to both my houses for years and I always request him. Super nice and knowledgeable. Thank you Joe” – Joe F.
“Nice-working on continuing issue” – Robin W.
“good” – Fran G.
“Friendly and helpful technician. Came out, diagnosed, and had our heat up and running in under 3 hours of calling!” – Laura H.
“Actually, Frank was on time and professional. He quickly determined that the cause of the problem was the gas was off, which I had forgotten I had gotten turned off.” – Victoria L.
“Frank always does a good job for us!” – Waltet S.
“Frank was very professional and answered all of our questions.” – Robin W.
“Great job. Frank was at the house within an hour of my initial call. Diagnosed the problem and resolved the problem.” – Tom M.
“Good experience” – Joe D.
“The dictionary defines superlative as: of the highest kind, quality, or order, surpassing all else, or others. As a technician, as a leader, as a man, and as a dad, he is of the highest kind, quality, and order. Supreme. On time and sufficient. Wouldn’t take my snacks though so that was a bummer.” –…
“He was very nice and professional.” – Andrea B.
“He inspected the water heater and determined that it needed to be replaced.” – Edward S.
“Frank is always super nice and does a great job. That is why I request him for my home and my customers” – Joe F.
“Good” – Edward S.
“Great service” – William P.
“Frank diagnosed the problem and explained safety options. He always takes his time and answers all your questions. I’ve always had top notch service with Frank.” – Jennifer R.
“Frank came out on time and as best I can tell replaced the two collars for the heat vent ducts. I had to leave for an MD appointment while he was still working so I didn’t talk with him after he completed the job. I could tell from the roofer’s pictures that the larger vent…
“Great job – very helpful especially on a Sunday!” – Ramesh K.
“We love Frank! He is great!” – Tomeka Y.
“This is my second review about Frank Ray’s visit a couple of weeks ago. In addition to doing the summer a/c maintenance, Frank was asked to check why our master bedroom felt so hot. After his evaluation he said that everything was fine with the a/c unit and the insulation. He just said that for…
“Frank was very professional, efficient and thorough. I finally feel like my system has been repaired correctly.” – Sandra S.
“Quick response to an AC failure. Frank found a bad fan motor and promptly replaced it. We’re cool and happy again. Thanks!” – Herb F.
“Very professional and knowledgeable.” – Debbie L.
“Efficient” – Geoff K.
“His work was quick and accurate.” – Freida O.
“Frank was punctual, professional, friendly, courteous and efficient. I couldn’t be happier with the service we ALWAYS receive from Western and Frank was no different today!!!!” – Sherri R.
“Frank did a very good job.” – Walter S.
“Frank is always a great professional. He provides excellent service.” – Daniel G.
“Frank was very efficient and able to diagnose the problem with the newly installed AC. Took less than 30 minutes to correct the problem” – Jennifer R.
“Great job” – James R.
“Timely and knowledgeable service and personnel. Always courteous… would highly recommend Western Sales and Service to friends and family!” – Cynthia T.
“I was referred by two co-workers about Sales and Service. I have been pleased each time I’ve had to use them to service my AC. Each time the technician come out they are very professional, does great work, take pride in the service they perform. I be on their every move. When Ray arrived at…
“He was great” – Mark G.
“All good and fast” – Steve B.
“Frank was very professional and great to work with.” – Michael L.
“He was pleasant, efficient and answered all my questions and told me what to look for going forward. He can do work for me anytime” – Al P.
“Very good, knowledgeable and informative with good advice” – Ken R.
“Prompt, Courteous, and Efficient” – Chris B.
“Frank was thorough, yet speedy. He located the problem and repaired it in a timely fashion as usual.” – Jason W.
“Air conditioning serviced, unit was not cooling Frank explained that there is something going on but didn’t know what…..could possibly stop cooling again…..Frank checked everything and was very, very informative…..and stated that if it start again to give Western a call.” – Glenda S.
“He explained everything about what he was doing and what needed to be done.” – Gale M.
“Frank is always professional and is very knowledgeable” – Joe F.
“Western service technicians are the best!” – Sheila M.
“Very efficient , through Company always gives Excellent service” – Betty M.
“They did a great job! Thank you!” – Laura K.
“Excellent!!” – Beth G.
“As always Western gives great service!” – Walter S.
“You have always been timely, professional, and trustworthy. We have used you for years, have always recommended you and will continue to do so. Thank you.” – Sharon E.
“Very knowledgeable an willing to explain things in a way I could come close to understanding. Thanks” – David H.
“You guys at Western always get it done!” – Damion S.
“Always happy to have Frank Ray over.” – W. Scott A.
“Excellent” – William R C.
“Great job. Super friendly! Explains things well.” – Tomeka C.
“Very courteous, very knowledgeable, very efficient and timely.” – Sherry E.
“Very knowledgeable , friendly and expedient” – Joyce H.
“He is the best technician I have met from your company which I have received service over 25 yrs. He was very professional, knowledgeable and performed an excellent job. He was the first tech I saw put water in the a/c unit and use the hose pipe from that point I knew he cares about…
“Replace ac fuse with more appropriate size.” – Doris P.
“Frank and Jerome both very nice guys, efficient and punctual. Gave both units a thorough going over, replaced/cleaned filters, and put everything neatly back in place. Feels good to know that the heat is in good shape for the winter ahead.” – Regina A.
“Frank was on time and courteous. He didn’t mind sharing his knowledge about what to look for as it relates to problems that could occur with my heating.” – Kenneth W.
“Frank caught a problem during maintenance that could have been a serious issue in the future.” – Carmen P.
“Frank had done work for my mom he is an excellent service person . He is reliable and very informed about the job .. will call your company again . Have a great holiday !” – Betty M.
“Good.” – Doris P.
“Very professional and answered my questions.” – Linda W.
“Always does a great job. He is a super nice guy.” – Jie F.
“Frank was very professional and courteous. The service went smooth. He is a great tech who gives outstanding service.” – Lula Z.
“Got everything in shape for us! Everything is working great now!” – Brian k.
“Frank was very pleasant, was on time and went straight to work. He would explain things to me when I asked a question. He was very knowledgeable.” – Nancy B.
“Frank’s a good guy- no nonsense. Second visit with Frank & his demeanor is stoic which is different than any other tech I have ever experienced so it put me off at first. He seems knowledgeable, efficient and trustworthy.” – Peri C.
“Our AC went out early Monday evening. I called around 9 the next day to request service. The repair guys came before lunch. I learned that my blower had burned out and I was looking at replacing it. My unit was 18 years old so I was faced with replacing the blower or getting a…