Jay has been in the plumbing industry since 1985 and has worked for Western Sales & Services since March of 1989. He was promoted to our salesman position back in January of 2018 but still provides plumbing services to our customers from time to time. Jay has his master plumber card and his journeyman gas card. Jay got the majority of his training on the job and from company supplied certification classes.
“All around great experience.”
“Jay was a pleasure to meet. He’s very knowledgeable and has over 30 years of experience, which means a lot these days. Great company.”
“Jay did and excellent job scoping out the needed improvements to the system. And Vic got them installed in good order.”
“Jay was knowledgeable, professional and extremely helpful in explaining my A/C issues.”
“Mr. Smith took time to explain everything to my wife and me. He was very professional and polite.”
“Work done promptly and completed timely.”
“Jay is a super nice guy who seems to know a lot about ac components and installation procedures.”
“Jay is very professional and really knows the business!”
“Jay is a wonderful man! Have known him for many years. Very thorough inspection.”
“Jay was very knowledgeable and provided expert information as to whether a tankless water heater was beneficial. He also is providing a quote to run a gas line to the kitchen for a gas stove.”
“Jay knew his stuff and explained things for us. Very friendly and knowledgeable. And I liked that I was texted that he was on the way and a photo was included.”
“He was on time. Very courteous, very informed and answered all my questions, so I could understand and make an informed decision.”
“Great group of people , And very knowledgeable.”
“Jay was amazing! Very knowledgeable and understood what I needed. Would highly recommend WS&S.”
“Mr. Jay very nice and informative about our hot water tank. Thank you so much!”
“Jay shared knowledge of the correct placement for the code for operation of water heater, different prices for more than one only choice..”
“Jay was very knowledgeable about regarding gas water heaters. He took the time to explain how the water heater worked in a manner that I could understand. He came out to do an estimate and relit the water tank which I always have trouble with. He explained to me how to do it , turned…
“My a c is about to die. Frank said it would need to be replaced. I took his advice and received the estimate today and am pleased. Y’all always do a great job and back it up with great customer service from the person that answers the phone to the rest of your company. Thank…
“Jay was very friendly and knowledgeable and took care of our request in a professional manner.”
“Courteous informative and professional.”
“Jay Smith is always great to work with. He came to evaluate my house for new HVAC, pipe replacement with PEX and a new smaller water heater. He was very thorough and I expect to receive an affordable quote that includes both gas and electric options.”
“Always satisfied. Used y’all for many years”
“Great customer service!” – Ty D.
“Jay was very helpful explained everything to me helped me with a problem would recommend him to anyone looking for help I give him a 10 in every aspect patience, willingness to explain procedures and any help he can give.Thank you Jay for your time and patience.” – Caroletta A.
“Jay was professional, and respected being socially distant.” – Adrienne M.
“Jay is always a welcome face because you know the repair will be done right and he explains things to help you understand what he’s done.” – Sharon C.
“Jay is top notch when explaining your options for new equipment. Jay is very knowledgeable and patient to answer all your questions. I will definitely use for future service and equipment.” – Jennifer R.
“Jay is experienced and professional! Great job!” – Frank B.
“Jay does an excellent job. He is very thorough and he explains everything that he does. He is always friendly and has a great attitude.” – Lee M.
“Very professional and explained everything that needed to be repaired. Great job!” – Linda W.
“Jay is always wonderful” – Dee A.
“The service technician was on time and very professional. He explained and demonstrated the issue we were having with our pressure valve and completed the repair efficiently. We would definitely recommend Western for systems service work.” – Lori M.
“I was very pleased with the work Jay did today. He was very professional and courteous. He took the time to explain the issue at hand and how to move forward with any future issues. He Also took extra precaution during this pandemic to use hand sanitizer gloves and a mask. Which was very much…
“Excellent, Thank you!!” – Alicia W.
“We contacted Western at the enthusiastic suggestion of a friend who is a realtor. We needed to replace our ancient HVAC system, to replace the existing fiberboard ductwork with metal ductwork, to replace our hot water heater, and to clean out the sluggish drain lines of our plumbing system. I hadn't heard of Western Sales…
“Our AC went out early Monday evening. I called around 9 the next day to request service. The repair guys came before lunch. I learned that my blower had burned out and I was looking at replacing it. My unit was 18 years old so I was faced with replacing the blower or getting a…
“Western sales and service has very good workers. Jay worked hard in getting me financial assistance!” – Freida O.
“Dear Jay, Josh and Company: I appreciate the work you did at my mother's estate as well as the correspondence that you sent to me. I look forward to working with you in the near future.” – Vincent W.
“Western has been helping us with maintenance and repairs since about 2012 (6 years) on referral from a close friend. We have never been disappointed! When two of our A/C units had to be replaced, Jay came out, assessed ours needs and problems and recommended a reasonably priced solution. He could have recommended top of…