About Us

Founded by Arthur Liles and Robert Bowie in West Jefferson County in 1948, Western Sales & Services, Inc., has spent over 60 years serving the people of Alabama. We are a family business that relies on the same values today as those we were founded on all those years ago: fairness and honesty. We strive to be fair to our customers and take care of their needs, no matter what they are. Integrity is more important than sales to us, because lifelong loyalty is more important than a quick buck.

We offer products and services that increase your quality of life, but we also want you to understand why they’re the best for you. There are some in the HVAC industry who have become infamous for taking advantage of a customer’s lack of knowledge in order to sell something they don’t actually need. Our knowledgeable staff can answer your questions, and show you why we choose the solutions we do. If it benefits you, it benefits us, even indirectly.

We Have the Skills and Certifications You Need

Many of our technicians are NATE–certified, which means that they are recognized as among the most competent professionals in their field. We employ the best, and we train the best, so that you can get the best possible solutions for your HVAC, indoor air quality, and plumbing needs. We are the only company in the state of Alabama capable of servicing and installing hydronic floor heating, which puts us head and shoulders above the competition when it comes to winter heating solutions. We are also one of the few companies in the area that offers geothermal systems services.

Above and Beyond for Your Satisfaction

We’re not content to simply offer the same level of service that every other company provides. We go above and beyond to make sure that you are completely satisfied with your service. We guarantee all of our labor for 30 days, and all of our repair parts for one year. We offer warranties of up to 10 years on labor and parts for new equipment installations. If you have an HVAC or plumbing emergency outside of normal business hours, it’s no problem! Give us a call and we will help you out. We understand that sometimes things just don’t go according to plan. That doesn’t mean that you should go without help when you need it.

A Company That Cares

Above all else, it’s important that you understand just how deeply we care about our relationship with our customers. Without our customers, our company could not have lasted nearly as long as it has. It is our happy customers who have enabled us to keep serving the Birmingham community for so many decades, and we hope to serve for many more to come. If you have a question or concern about our services, no matter what it may be, we would love to hear from you. Give us a call today and tell us how we can help you. We will treat you fairly and honestly, no matter what.