Reviews

“Our AC went out early Monday evening. I called around 9 the next day to request service. The repair guys came before lunch. I learned that my blower had burned out and I was looking at replacing it. My unit was 18 years old so I was faced with replacing the blower or getting a new unit. The repairman, Frank, called in to get a ballpark figure on a new unit so I could make an informed decision. I got my ballpark figure but was told I could have a sales/install guy at my house in about 30 minutes. Jay arrived and looked at my unit, inspected the area, measured, etc. We had a lot of conversation around new parts vs a new unit. Neither of these guys pressured me to purchase a new unit but that is exactly what I did. I was told it would be Thursday when the new unit would be installed. That meant another day of a hot house but it was certainly understandable. My next call from Jay was to ask me if they could go ahead and tear out the old equipment which would make the install faster on Thursday. I agreed they could get started. By now it's about 3:00 and I look out to see a new unit being delivered to my house. They told me they wouldn't be able to do the new duct work but they would have air for me today! This was far above my expectations and I was greatful. Victor, the installiation guy, got my air running around 5:30. The next morning he came back and ran a little duct work to bring it up to code, and he also replaced a gas valve that was installed incorrectly. I've never paid much attention to the aesthetics of my AC unit but Victor did an outstanding job tying it all together and making sure it looked good. And that it did! The new unit is good and the attention to detail in the estimate and the installation is unprecedented. I will definitely use Western for all of my heating, cooling, and plumbing needs.

Fast-Honest-Great Customer Service!”

– Weslyn P.