Customer Testimonials


Air Conditioner Installation in Birmingham, AL 35208

“We’ve been using Western for over 20 years now. We are completely satisfied with every service call.”

– Kathy C.

Air Conditioner Installation in Birmingham, AL 35223

“Satisfied customer 25 years plus!”

– Janie B.

Air Conditioner Installation in Birmingham, AL 35228

“Travis and Victor did a great job . Very efficient form duct work and instruction . Thank you Western Sales and Service for a job well done”

– Edward W.

Other Installation in Other, AL 35213

“We contacted Western at the enthusiastic suggestion of a friend who is a realtor. We needed to replace our ancient HVAC system, to replace the existing fiberboard ductwork with metal ductwork, to replace our hot water heater, and to clean out the sluggish drain lines of our plumbing system. I hadn't heard of Western Sales & Service until my friend mentioned them, so I consulted two other companies as well — both well-known companies and “industry leaders” in this area. With Western I got a more thorough inspection of the heating system, a more thoughtful consideration of our set-up, and a clearer explanation of the options. After speaking with all three companies, I had pretty well decided to use Western unless its quote came back significantly higher than the others. In fact, Western’s quote was the lowest of the three.
Josh and his wonderful team of technicians were a pleasure to work with! Every Western employee who came over was lovely, hardworking, clear in their explanations, and thorough in pursuing a high standard of work. They really went above and beyond on every aspect of our project.
Our home is much more comfortable now that we have a properly balanced HVAC system, evenly-heated water, more robust bath fans, and quickly-draining water pipes. We’ve kicked ourselves for not having taken the plunge sooner on replacing the old equipment! It has been a year since we had the work done, and everything continues to function well.
I can’t recommend Western more highly! I will be calling them for all of our HVAC servicing and plumbing projects in the future.”

– Ruth O.

Gas Furnace Installation in Birmingham, AL 35226

“Quick and great work. Kind workers who were prepared and willing.”

– Victor S.

Plumbing Repair in Birmingham, AL 35218

“Very satisfied with the work perform . Quality work at a great price”

– Peggy M.

Air Duct Installation in Hoover, AL 35226

“Great work. Very professional! Will call on again.”

– Bill T.

Air Conditioner Installation in Birmingham, AL 35208v

“Very good and told us what we ask him , and more very please with his work remember him when raise time come around”

– Veronica N.

Air Conditioner Replacement in Birmingham, AL 35242

“Our AC went out early Monday evening. I called around 9 the next day to request service. The repair guys came before lunch. I learned that my blower had burned out and I was looking at replacing it. My unit was 18 years old so I was faced with replacing the blower or getting a new unit. The repairman, Frank, called in to get a ballpark figure on a new unit so I could make an informed decision. I got my ballpark figure but was told I could have a sales/install guy at my house in about 30 minutes. Jay arrived and looked at my unit, inspected the area, measured, etc. We had a lot of conversation around new parts vs a new unit. Neither of these guys pressured me to purchase a new unit but that is exactly what I did. I was told it would be Thursday when the new unit would be installed. That meant another day of a hot house but it was certainly understandable. My next call from Jay was to ask me if they could go ahead and tear out the old equipment which would make the install faster on Thursday. I agreed they could get started. By now it's about 3:00 and I look out to see a new unit being delivered to my house. They told me they wouldn't be able to do the new duct work but they would have air for me today! This was far above my expectations and I was greatful. Victor, the installiation guy, got my air running around 5:30. The next morning he came back and ran a little duct work to bring it up to code, and he also replaced a gas valve that was installed incorrectly. I've never paid much attention to the aesthetics of my AC unit but Victor did an outstanding job tying it all together and making sure it looked good. And that it did! The new unit is good and the attention to detail in the estimate and the installation is unprecedented. I will definitely use Western for all of my heating, cooling, and plumbing needs.

Fast-Honest-Great Customer Service!”

– Weslyn P.

Air Conditioner Installation in Birmingham, AL 35213

“Our A/C units which were installed with the house have started to go bad. Today’s installation was the third one we’ve had to replace in 4 months. Western S&S has been there for us and graciously agreed to install this one on Saturday. The team brings expertise, thorough evaluation, and dedication to see the job finished to everyone’s satisfaction! We keep coming back to them. You will not be disappointed!”

– Sandy S.

Need HVAC Service?

Contact the experts at Western Sales and Services.

Call us at 205-787-8674!

Western Sales and Service services Birmingham, Homewood, Vestavia Hills, Hoover, Pelham, Chelsea, and the surrounding Alabama communities with their heating and cooling needs. Visit our service area page for more coverage details, call us at 205-787-8674, or request service online today.